The Effectiveness of the Use of Village Facilities and Infrastructure in Improving the Quality of Service in Liiyodu Village, Bongomeme District, Gorontalo Regency

Abstract

The effectiveness of village facilities and infrastructure utilization is an essential factor in improving the quality of public services. However, the availability of facilities does not always guarantee optimal service delivery due to organizational and managerial constraints. This study aims to analyze the effectiveness of the utilization of village facilities and infrastructure in improving service quality and to identify the factors that hinder its effectiveness in Liyodu Village, Bongomeme District, Gorontalo Regency. The study employed a qualitative descriptive approach. Data were collected through observations, in-depth interviews, and documentation involving village officials and community representatives, and were analyzed using data reduction, data display, and conclusion drawing techniques. The findings reveal that the effectiveness of village facilities and infrastructure is influenced by three interrelated dimensions: individual effectiveness reflected in employees' competence, community participation, and periodic evaluation; group effectiveness reflected in teamwork and communication among village officials; and organizational effectiveness reflected in institutional capacity and community involvement in the development and maintenance of public facilities. The major constraints include the limited professionalism and service orientation of village officials, as well as inadequate communication and information systems. These findings highlight that improving public service quality requires not only adequate physical facilities but also strengthened human resources, organizational capacity, and transparent communication systems.